The Company:Aurora is an Egyptian leading hospitality management company, aspiring to grow its portfolio of hotels & resorts within the Middle East.
Aurora delivers genuine hospitality by engaging service excellence with attention to details through passionate team members who are eager to deliver guests memorable experiences and build brand loyalty.
Vision:Aurora will be a leader in the hospitality industry of the Middle East, recognized as continually setting a high standard of a consistent service excellence, exceeding the expectations of guests, associates & stakeholders and offering distinctive products and facilities through a striving leadership & a committed management team.
Mission:To provide unique experiences and elevate guests’ stays into cherished memories through a personalized and consistent service delivery with an enthusiasm that makes our guests feel at home and repeatedly come back as friends.
Our main objectives are to deliver comfort and hospitality to our guests, manage a profitable business for owners and shareholders alike, foster growth and development of our portfolio of hotels & resorts to cater to the international travelers’ needs & expectations, while embracing social responsibility for the community’s well-being.
Core Values:The culture and service delivery of our team members are impacted by our 5 core values:
Commitment: we aim to consistently achieve guests satisfaction, team members loyalty, business profitability and strong & long-term relationships with our partners
Quality: we provide clean, fresh and attractive facilities
Consistency: we deliver reliable, friendly & professional services through a guest-centric approach, at all times to exceed expectations
Integrity: we believe in the passionate pursue of service excellence & financial success with uncompromising trust and integrity
Teamwork: our success is driven by people; we create an environment promoting development, loyalty, trust and team spirit
